Missing CNAME record

[onlinecrowddev]

I am trying to set up a custom domain for our Nifty account (a project management tool).

Refer to this screenshot.

#1 shows you the instructions provided by Nifty
#2 shows you the CNAME I’ve added on cloudflare as per Nifty’s instructions

What I did doesn’t seem to work and it appears that there are no cname records setup at customers.com.au - so what I did has not registered on cloudflare.
DNS CNAME records for customers.com.au (nslookup.io)

Can someone please help and tell me what I’m doing wrong here?

[sjr]

In the nslookip.io check, you need to enter the full CNAME subdomain and domain, you can’t look up subdomains by just specifying the domain.

If you can post the full CNAME values into a post (use the </> preformatted text button) then it’s easier for someone to copy and paste it and see it in full.

[epic.network]

Cloudflare publishes CNAME records as A and AAAA records containing addresses of the Cloudflare proxy. If you need to publish a CNAME as a CNAME, be sure it is DNS Only.

[onlinecrowddev]

Hi. That’s what I did - published the CNAME as a CNAME and made sure it was set to DNS Only, see screenshot here.

The values I added were:
Name - _fced52ccad7b721e8dce901247dac497.projects.customers
Target - _9e0870ed586920fad601f7833f98823a.mhbtsbpdnt.acm-validations.aws

[sjr]

@onlinecrowddev

Name - _fced52ccad7b721e8dce901247dac497.projects.customers

Are you sure you need customers on the end, as this is the record you have created…

dig +short _fced52ccad7b721e8dce901247dac497.projects.customers.customers.com.au
_9e0870ed586920fad601f7833f98823a.mhbtsbpdnt.acm-validations.aws.

[onlinecrowddev]

I’m not actually sure. I just copied the values provided by Nifty. I’ll try removing customers and see how it goes.