MFA Issue due to which not able to log in to cloudfare portal to perform day to day

Website, Application, Performance Security Center
1

What is the name of the domain?

pensionforyou.nl

What is the error number?

NA

What is the issue you’re encountering

One of our user lost MFA access. We tried to recover however it is asking us to wait 3-4 days which is not possible as we needs his access to work at the earliest. Affected ID: redacted from the account name : account: Apps (ffp,fpp).

What steps have you taken to resolve the issue?

Resetted the MFA & it is asking to wait for 3 days which is not possible as we have a priority work impacted

What are the steps to reproduce the issue?

MFA issue

2

Can you create an account ticket on behalf of the employee if you have not done so already?

Please share your ticket number here. You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

3

Hello, I have created ticket #01033661 on your behalf and have it escalated to respective team for assistance

4

Is there any update on this? I have heard back

5

I have not heard back on this?

6

My colleagues in Support indicated they are awaiting your reply on the ticket. Let the team know there if you are encountering issues.

1 Like
7

The issue is sorted out now. Thank you for your support

8

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