We have received a “Message regarding performance” from Cloudflare.
The message informing that our site has temporarily decreased the performance due to network congestion events or terms violation. The full text is below:
“We have discovered that recent traffic from one or more of your web properties has caused a congestion event on our network or may be in violation of Section 2.8 of our Terms of Service (https://www.cloudflare.com/terms/). In an effort to preserve service to all Cloudflare customers, we have temporarily decreased the performance of any web property at issue for traffic management purposes. Some of your visitors may experience altered performance until this congestion event has subsided.”
This has a major impact on our website performance, most of our customers can’t use it anymore. We have to disable caches to mitigate the availability issue.
We have no idea how our site violating the Cloudflare policy since we don’t stream any videos through the Cloudflare caches. Instead, we’re using the commercial CDN.
Any idea why this happened and how we can speed up issue resolution?