Media wont play for users from spain

Developers Stream
#1

we are using Cloudflare media stream but for some reason users from spain cannot play our videos

image
image1173Ă—65 8.13 KB

here is what some of them see on their end

some of those we reported the issue is coming from this location and maybe isp
Spain Logrono Telefonica De Espana Sau
AS3352 TELEFONICA_DE_ESPANA, ES (registered May 31, 1995)

Spain La Vega Xfera Moviles S.a.
AS15704 AS15704, ES (registered Sep 20, 2000)

Spain Barcelona Telefonica De Espana Sau
AS3352 TELEFONICA_DE_ESPANA, ES (registered May 31, 1995)

anyone who has an idea what could be the cause of the issue please help.

thank you

#2

Can you drop me an email to [email protected]?

#3

Hi,
for a few days the same problem

We can’t see videos fromSpain.
If I conect by a VPN (NordVPN) fro Spain… or just I choose any country …
no problem

But it is so frustrating and give us a lot of problems our websites borken the videos…

Thanks

#4

Any updates? We are having the same issue with users in Spain, can’t play videos, player does not even show. These are signed url videos.

#5

Can you share the embed code you are using and a screenshot of the error you see? Feel free to email zaid at cloudflare.com

#6

This website is blocked by all major ISPs in Spain. Here, a few websites that are (or have been) used to distributed illegal content (mainly illegal multimedia content) get blocked.

There is few that you can do unless you use another domain, since these are normally court orders. VPNs should work fine, with some ISPs using a custom DNS may work (but not for all).

1 Like