Marketing Platform Connection Blocked

[michael.pearce]

What is the name of the domain?

scalefaircom/insights

What is the error number?

500 (from the other side)

What is the error message?

Internal Server Error (from the other side)

What is the issue you’re encountering

Blaze.ai Post to WordPress Plugin – Cloudflare Blocking User-Agent / AWS IPs Issue

What steps have you taken to resolve the issue?

Hi everyone,

I’m running into an issue with the Blaze.ai Post to WordPress plugin, and I’m hoping someone here can help me out.

I reached out to Blaze.ai support, and they informed me that because we use Cloudflare, their user-agent is being blocked, preventing the plugin from working properly. Their recommendation was to either:

Unblock their user-agent in Cloudflare
allowlist AWS IP ranges

Here’s where I’m stuck:

I tried skipping the user-agent in Cloudflare WAF but I’m not sure if I did it correctly.
I looked into allowlisting AWS IPs, but finding an easy way to gather all the necessary ranges is proving difficult.
Has anyone dealt with a similar issue before? What’s the best way to allowlist AWS ranges in Cloudflare, or is there a better way to handle this?

Would really appreciate any guidance—truly stuck on this one.

Thanks in advance!

[GeorgeAppiah]

@michael.pearce

I tried skipping the user-agent in Cloudflare WAF but I’m not sure if I did it correctly.

Maybe you should start by telling us what you did. Can you share a screenshot of your rule?

Even before that, take a look at your Security Events to know exactly what rule is triggering the block: https://dash.cloudflare.com/?to=/:account/:zone/security/events