Marketing emails not sending from our domain.
We are doing our email marketing and lead tracking with Genoo. We intend the emails from their system to be sent from our domain. They gave us DNS instructions for setting up our SPF, DMARC, and DKIM records. The DNS is verifying on their end. Their tests show the ‘genoomail include,’ but it is not executing. So, right now we are only able to send emails from genoomail.com. We cannot send them from our domain (tightknit.com).
Genoo has, at times, found an issue with the length of the TXT record in the DNS that does the SPF setting. Whether it is that or something else, they believe the issue is in our settings somewhere.
I am not a DNS guru. I can add and edit records, but I don’t know how to troubleshoot this. Can someone give me some basic guidance?