What is the name of the domain?
What is the issue you’re encountering
Managed Rule is not working
What steps have you taken to resolve the issue?
Checked in multiple browsers with different IPs
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
Hi Community,
I’ve created a managed custom rule for my site palletshuttle.com using the following configuration:
Location: Security → WAF → Custom Rules
Rule Condition:
Field: URI Path
Operator: equals
Value: (specific page URL)
Action: Managed Challenge (Cloudflare CAPTCHA)
The rule is active and appears in my dashboard, but it’s not working as expected. When I visit the specified URL from different browsers, including those using proxies and incognito modes, the CAPTCHA is never triggered.
I’m on the Cloudflare Pro Plan, and I’ve already confirmed that:
The rule is enabled.
The URI path matches exactly.
There are no conflicting rules above this one.
The site is properly proxied through Cloudflare (orange cloud is active).
Caching is not affecting the behavior.
Could anyone help me figure out why this managed rule isn’t applying the CAPTCHA as intended?
Thanks in advance!