Make payments for your unpaid invoices to proceed. Help me

Hello. I have a problem with my account. I can’t see the negative balance I have to pay. And I have this error: “Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323)”

Can someone help me? I opened a support ticket but I did not receive any answer.

Thank you very much, with esteem!

What is your ticket number?

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Hello. My ticket number is: #3247096

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Thank you for sharing the ticket number with us. The billing team is currently looking at the ticket.

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Hello. Yes, someone answered me but said he had advanced the support ticket. I did not receive any answer today and no solution. It is delayed and I would like to respond faster because I have sites that I want to add and I cannot add them. If I can help with something, I will do it with great love just to tell me. I need help please solve the problem faster. Thank you.

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Hey @wowhost

Unfortunately the Billing Team needs to help us resolve the trouble.
It cannot be actioned from your end.

Please allow us more time.
Thank you.