What is the name of the domain?
What is the error message?
Domain Not Verified Please add the DNS records and verify again
What is the issue you’re encountering
Mail services are unable to detect my domain despite DNS being correctly configured (services include Google workspace and GoHighLevel)
What steps have you taken to resolve the issue?
Reviewed DNS records being correctly configured
Configured DNSSEC
What feature, service or problem is this related to?
DNS records
Screenshot of the error
sjr
November 26, 2024, 7:14am
2
You have a DNSSEC issue…
https://cf.sjr.dev/tools/check?a2a6efd1627246e8a6c03256ef9f6ff7#dns
You need to either disable DNSSEC at your registrar, or enable it at Cloudflare and copy the DS records to your registrar from your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/dns/settings
1 Like
Are you saying I cannot have DNSSEC active on both Cloudflare and Registrar, and should disable registrar’s?
sjr
November 26, 2024, 9:19am
4
You need to either disable it, or copy the DS records from Cloudflare to the registrar.
1 Like
We disabled all the DNSSEC on both cloudflare and registrar, and proceeded to populate DNS and authorise records from GoHighLevel into Cloudflare.
But the propagation is still incomplete.
GoHighLevel can still not see the records from Cloudflare in their troubleshooting tools.
Can you help?
sjr
November 26, 2024, 10:48am
6
Other records are now resolving, can you show a screenshot of your Cloudflare DNS records?
sjr
November 26, 2024, 12:00pm
8
Your domain status is “Setup” which means you haven’t chosen a plan, even free. (The dashboard is showing “free plan”, but “Setup” means you haven’t actually made a choice).
Go to your domain overview page and select a plan type.
If you are re-adding this domain to Cloudflare, ensure the allocated nameservers are the ones you have set at your registrar.
Just done the updates and will give it time to propagate before reaching out again.
Thank you
sjr
November 26, 2024, 12:57pm
10
You now have 4 Cloudflare nameservers set at your registrar. Only the 2 allocated ones shown at the bottom of the DNS page should be set…
https://cf.sjr.dev/tools/check?8fb5db11c5e3471294f2b2640460bb9a#whois
1 Like
Are you saying I should be getting rid of the ones in the red box?
sjr
November 26, 2024, 1:22pm
12
You need to use only the 2 shown at the bottom of your DNS page, whichever pair they are.
Either you are adding the domain to a new account, or you have removed and re-added the domain to an account. This causes Cloudflare to give you a new pair of nameservers to use.
1 Like
Thanks for clarifying. Changes made
sjr
November 26, 2024, 1:41pm
14
Are those the correct ones? The DNS records you are showing resolve in daisy
, not hans
…
dig +short mh.maisonhaitienne.com mx @daisy.ns.cloudflare.com
20 mxb.mailgun.org.
30 mxa.mailgun.org.
dig +short mh.maisonhaitienne.com mx @hans.ns.cloudflare.com
(nothing returned)
I’m not sure, just followed your instructions.
But note that below are the Cloudflare nameservers I received after choosing my plan
Please let me know if I should replace with these instead.
sjr
November 26, 2024, 2:04pm
16
Then those are the ones you need to use. You can see at the top your domain is pending. It will only go active once the nameservers are set correctly.
That’s what I suspected but did not want to challenge you
Changes now made!!
It seems to be working but I am now having this issue for my sub-domain in hosted with Cloudways.
Any idea how to correct this? Is it just a case of pointing the subdomain to the new nameservers in Cloudflare?
Do you have the request entry in your DNS for the deluxe
hostname?
Not that I can see.
Their chat bot is suggesting adding DNS on Cloudflare for Deluxe and pointing it to the server IP.
Does that sound right to you?
1 Like