Magento - webservices and apis are blocked as bad bots

Answer these questions to help the Community help you with Security questions.

What is the domain name?
Any Magento

Describe the issue you are having:
When ERP and other services who work with Magento REST API are maked as Automated BAD BOT, the external services are blocked by Managed Challenge.

What error message or number are you receiving?
403 error

What steps have you taken to resolve the issue?

  1. Disable Super bot altogether

What are the steps to reproduce the error:

  1. Use Web service API and try to call them every 10-15 minutes (such as working with ERP system)
  2. Custom checkout like Global-e

Have you tried from another browser and/or incognito mode?
Yes

If Super Bot Fighting Mode is what’s blocking requests to your REST API, you can create a WAF rule to skip SBFM based on certain criteria, such as the requested path. For instance, you can create a rule for

When incoming requests match
URI Path contains "/path/to/REST-API/"
Then
Skip SBFM

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