Our superadmin has left our company and unfortunately, there are no other superadmins able to access our domain except for myself (Admin only). We do have access the the inbox, and have tried resetting the password, however the inbox is not receiving the emails from Cloudflare. Furthermore the account may have 2fa associated with it, in which case we will not be able to login and transfer super admin ownership. I have opened a ticket (01243385) case no: 500Nv00000FAHf1 but can not access the responses there since this is a free account. Let me know what we can do as next steps.
Account type is not the issue, I apologize for the inconvenience, not seeing the tickets is something the team is aware of and working to correct. Do you see the replies from Support in your email? You can respond to those emails and your reply will be on the ticket.
if you don’t have access how do you know the emails are not being received?
I see the bounced emails to the account s*@*.* you mentioned on your ticket, if you can access that account, let us know here and we can figure out next steps.
Once we verify access, the team will ask. you to place certain files on your server that we can auto validate to ensure you can access the account. But first things first, let us know if you are able to access the account. Sorry for the issues.
Account type is not the issue, I apologize for the inconvenience, not seeing the tickets is something the team is aware of and working to correct. Do you see the replies from Support in your email? You can respond to those emails and your reply will be on the ticket.
I have not received any responses to that support ticket in my email. I do see the initial “Auto Generated Ticket” email.
if you don’t have access how do you know the emails are not being received?
I think that my wording may have been confusing “We do have access” which is good news
I see the bounced emails to the account s*@*.* you mentioned on your ticket, if you can access that account, let us know here and we can figure out next steps.
We have access, looks like the bounce was due to improper forwarding rules. We are good to go here! My hunch was correct, and 2fa is setup so we are unable to proceed down the forgot password route.
Once we verify access, the team will ask. you to place certain files on your server that we can auto validate to ensure you can access the account. But first things first, let us know if you are able to access the account. Sorry for the issues.
I think the bounces were caused by the email you shared on the ticket being on our suppression list. I removed it from that list and it sounds like you are good to go with the next steps. Fantastic!
let us know here if you encounter any issues and thank you for keeping us up to date.
For next steps, we are unable to bypass the 2fa screen for this email due to the device being unavailable. How can we proceed with the steps mentioned here:
Will an email be sent to this address with the instructions?
It will be sent automatically assuming our system recognizes it as a 2FA issue. I am going to flag your ticket for my colleagues in Support to see if they can assist.
You may want to reply via email from Support from the superadmin account and cc the other email you mentioned for the team to tie the accounts together.
I flagged your ticket for the Support team, while we await their reply, you may want to log out of the account you can access and see if this form helps speed up the process, If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help. That will only work if you are logged out of the cloudflare dashboard.
if you don’t have access how do you know the emails are not being received?
let us know here if you encounter any issues and thank you for keeping us up to date.