Lost second factor Auth (2FA)


#1

Hello Everyone,

I am having a hard time getting one of our techs into our cloudflare account He seems to have lost his 2fa when his phone was replaced and now we can’t log into his account and turn it off or recover it. we do have the super admins account info to login if that would help. Also I have tried to turning off 2fa for all the member’s temporarily but that didn’t work either. Please let me know if you have any ideas.

Thanks
Randy


#2

I’d open a support ticket and clarify it with them. Be prepared though to go through an account verification process.


#3

I am trying that now. Thank you.