Lost my smartphone, and I lost the Google authentication application


#1

Hi, I lost my smartphone, and I lost the Google authentication application, I do not have a backup code to restore it. How can I exclude 2FA or restore the backup code and reset access to my account? Thanks


#2

Backup codes are shown only once and can not be recovered. Send an email from the same address you used for your CloudFlare account to supportatcloudflare.com


#3

I had this exact same situation. After I got access to my CloudFlare account again [by contacting support, as @MarkMeyer suggested] I switched from using Google Authenticator to Authy.

Authy lets you backup those codes to their servers. It gets encrypted with a password you specify so, as long as your CELL NUMBER doesn’t change, you can get a new phone and get your codes back.