I lost access to my account with multiple domain names registered on cloudflare
01378889
Transfer a domain between accounts
How did you lose access?
I cannot log into my existing account where the domains are registered. I did not get any warning messages or anything.
When trying to log into my account I’m getting “Email address/password do not match.”
If I click “forgot password” - I am not receiving a code on my gmail account.
When clicking “forgot email” I am seeing the following:
This tool helps determine the email address associated to your Cloudflare account. Provide your active Cloudflare domain in the form below to email the address on file.
The domain provided isn’t registered on the Internet. This tool only works with active Cloudflare domains. Check for spelling typos or complete the form with a different domain.
In addition all DNS settings related to my domains are gone.
I can provide proof of payment and previous domain renewal email sent to my email before for years.
I’ve asked support to take a look at your ticket.
Thank you! Thank you! Thank you!
Can you reply via email to the ticket and on the email please cc the other account that you mentioned that you cannot access? The Support team will need to assist you and route your ticket to the correct team, we cannot see the details here on the Community.
Replied from the email on this account, my other email, associated with the lost account was already on the CC list for the ticket 01378889
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.
my colleagues in Support have indicated this being addressed on your ticket. Please open another ticket if that is not the case.