Good morning, and thank you in advance for your help. The support company I work for recently took over IT duties for a company who had their webpages using cloudflare. The previous support will not provide details of account they used to register for security reasons they say. So we are trying to transfer but realize its not the official way as per the cloudflare website. I have set it up but from what we can tell we have been given the same nameservers as the previous account.
if we do a nslookup to the domain we can see that its using IP addresses we have not set so we assume this is from the account we cannot access.
is there anyway to get new nameservers? or any other actions we can take.
thank you again.