What is the name of the domain?
Elvis tech.ng
What is the error number?
Can’t login
What is the error message?
Can’t login
What is the issue you’re encountering
I can’t access my dashboard
What steps have you taken to resolve the issue?
When I was registrating for cloudflare, I used my second phone hotspots wifi to login and since then, I noticed I can’t access my dashboard if I am not using my phone network to login.
Now my phone has lost and I can’t access my account, please help
What are the steps to reproduce the issue?
There is nothing I know I can do because I can’t access my account
What is the name of the domain?
elvistech.ng
What is the error number?
I cannot login
What is the error message?
{}
What is the issue you’re encountering
I lost access to my account
What steps have you taken to resolve the issue?
I don’t know where to start as I can’t login
What are the steps to reproduce the issue?
Good day
I lost access to my Cloudflare account because I initially registered and accessed it through a specific mobile network hotspot (on a second phone). That device is now lost, and I’m unable to log in from any other network or device.
I did not set up backup 2FA or other recovery methods. When I try to log in from a new network, I get blocked or looped out. I also cannot access the support dashboard because it requires login.
Whenever I try, I get this
{}
My website(s) on the account: www.elvistech.ng
Please help me recover my account or reset the IP/device restrictions. I can verify domain ownership, email verification and provide more details if needed.
Thank you.