Lost access to my cloudflare account (PIN) after migration

Hi all,

My wordpress website was on a server and my hosting provider offered me to migrate it free to a new one (after a hard downtime, i’m on their best plan). They offered me to do the whole process for free, including deleting/adding the old/new DNS.

I accepted the offer. But unfortunately, they did not start deleting my website on Cloudflare first. And since Cloudflare points to “old” DNS, it keeps sending emails (PINs) there.

So, I can’t access my account, I can’t manage my website and I can’t do anything (I’m on a pro plan with Agro).

Anyone with any idea, please ?

Thank you.

Go to your domain registrar and change the name servers in your WHOIS data to point to the new host.