What is the name of the domain?
What is the error number?
What is the error message?
Connection timed out Error code 522 Visit cloudflare.com for more information.
What is the issue you’re encountering
I hired a technician to manage my website’s DNS settings, and they set up a Cloudflare account for this purpose. Unfortunately, I’ve since lost contact with this technician, and I do not have access to the account he created.
What steps have you taken to resolve the issue?
I’m in a challenging situation and could really use some advice or guidance. Here’s the background:
A few years ago, I hired a technician to manage my website’s DNS settings, and they set up a Cloudflare account for this purpose. Unfortunately, I’ve since lost contact with this technician, and I do not have access to the account he created.
The website’s domain is registered in my name through a reputable registrar, and I can provide proof of ownership. However, the DNS settings are managed through Cloudflare, and I urgently need access to make some updates.
I’ve already contacted Cloudflare support, but I was told to log in using the email address associated with the original account. Since I don’t have access to that account, I’m stuck in a loop. I’ve also created a new Cloudflare account to try to resolve this issue, but the problem persists.
I completely understand and respect Cloudflare’s security protocols, but I’m looking for a way to prove my ownership of the domain and regain control of the DNS settings. I can provide:
Proof of domain ownership from my registrar.
Historical data showing that I am the legitimate owner and operator of the website.
Has anyone else been in a similar situation? How did you manage to resolve it? I’m open to any advice or suggestions to move forward.
Thank you for taking the time to read this! I appreciate any help you can offer.
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Her er hvordan du kan svare på “What are the steps to reproduce the issue?” for situasjonen din:
Original Account Setup: A technician set up my website’s DNS management on Cloudflare years ago using an account I do not have access to.
Lost Contact: I lost contact with the technician and never received the account credentials.
Created a New Account: To resolve the issue, I created a new Cloudflare account with my email.
Contacted Support: I contacted Cloudflare support, explaining the situation and providing proof of domain ownership (e.g., domain registrar details).
Support Response: Support advised that I log in using the email tied to the original account, which is no longer accessible.
Stuck in a Loop: Without access to the original account, I’m unable to manage the DNS settings for my domain, leaving me unable to make necessary updates.
