What is the name of the domain?
fern.ae
What is the error number?
No error number applicable.
What is the error message?
Not applicable. The issue is account recovery and inability to update DNS records.
What is the issue you’re encountering
I have lost access to my Cloudflare account managing the DNS for my domain (fern.ae). I urgently need to update DNS records to restore email functionality but cannot make the necessary changes without account access.
What steps have you taken to resolve the issue?
- Confirmed the domain is using Cloudflare nameservers (sara.ns.cloudflare.com and rory.ns.cloudflare.com).
- Contacted my domain registrar (GoDaddy), who confirmed that DNS changes must be made via Cloudflare.
- Gathered proof of domain ownership (registrar invoice and WHOIS data).
- Attempted to recover access but need Cloudflare’s assistance to proceed.
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Attempt to access the Cloudflare account managing the domain fern.ae.
Navigate to DNS settings to update A and TXT records.
Unable to proceed due to lost account access and missing credentials.
