When you enabled 2FA you would have been given a list of recovery codes. You should first try to use one of those to access your account.
If you do not have backup codes then login with your username and password. When you reach the screen to input your 2FA code, click ‘Can’t access your 2FA device or backup codes’.
This will then walk you through the process to recover access to your account. You will need to verify your email and verify a device you have used previously to login. It will then take 3-5 days for Cloudflare to review your request.
The only way you’ll be able to regain access is by having access to the email address of the account.
These links may help, but they only work when logged out
We dont have the list of recovery codes for 2FA.
I dont have a device that previously logged on as the last time this account would have logged on was years ago, so it wont let me complete the recovery. The only thing that we still have control of is the email address.
I have already logged a ticket with cloudflare support back in june and have not had a response yet. How can I get an update on this ticket?
In this article: Two-factor authentication · Cloudflare Fundamentals docs,
I get up to step 7, what does “If you are still unable to verify your device, follow the instructions shown in the recovery workflow.” mean? what is the recovery workflow?
I understand your frustration here and I am sincerely sorry to hear this happen to you.
Thank you for patience.
I’ve noted the Support team and someone should look out at your case, therefrom get back to you and continue the process to get back the access to your account by the required steps for recovery.
The Support team has indicated it has been responded to your ticket. Please refer to the ticket for information and further steps. Please open another ticket if that is not the case and if your ticket got closed.