Lost 2fa + backup codes

I don’t have access to 2fa codes as this was set up by previous admins at our company who no longer work here. I submitted a support ticket to [email protected] ticket number [#2329254] any help is appreciated, thanks!

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Hi @user5571,

Have you opened that ticket from the email on the account you can’t access? If not, you will most likely need to reply from that address.

I have escalated this post and your ticket for the attention of the support team.


This is now resolved


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