Lost 2FA app for cloudflare account

I have another cloudflare account and not able to login because I lost the 2FA app. I tried the recovery option and the solution mentioned was I will get an email for setting a new authenticator app in 3-5 working days. 2 weeks passed and still no emails. This has a huge impact on my daily work and contacting support is also a herculean task in case of cloudflare. Kindly help me setting up a new 2FA and recover my old account.

Hi @reshma.nair

Create a support ticket, so you can have 2FA removed from the account, and then you can enable 2FA again when you have gained access.

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Thankyou. I have submitted one support ticket.

Thank you, you can share with us here the support ticket request you made so we can address it directly.

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