I lost my 2FA access along with recovery codes and I am unable to login to my superadmin account. Now I have lost complete access to the domain since there is only 1 superadmin account
Tech support is not of much help inspite of multiple calls and emails. How can I disable the 2FA access?
I lost my email
This is the only process to recover you domain:
I can provide these things. I lost my email, so I can’t accept the verification code
- The list of domains (1 or more) in your account
- The IP address(es) for the web server(s) associated with each those domain(s) (1 or more)
- Who your hosting provider is for each of those domain(s) (1 or more)
- What your original name servers were for each of those domain(s) (1 or more)
if transfer the domain to a new account，Will the package I purchased still exist?
I am not sure, and that’s something that the community isn’t going to be. You can contact the billing team about it.