I lost my 2FA access along with recovery codes and I am unable to login to my superadmin account. Now I have lost complete access to the domain since there is only 1 superadmin account
Tech support is not of much help inspite of multiple calls and emails. How can I disable the 2FA access?
I followed all steps to recover the account as adviced by the tech support like the below
Option 1: Create a file on your web server
Please create a file at
/.well-known/cf-2fa-verify.txt with the following content for 5 of your active domains (or all your active domains if you have less than 5):
(/.well-known/cf-2fa-verify.txt for example)
What is the ticket number?
The ticket number is 2470026
Were you able to have a look at the ticket?
I have escalated the ticket for someone from support to check on.
Thank you domjh. Appreciated.
Tech support helped me to disable the 2FA now and I have managed to login to my account
Thank you for helping me.
Please I have a similar problem. Lost my phone and now I’m challenged with 2FA.
I’ve contacted support and all I’m getting is bot response.
Can you please escalate my complaint to a human? I need access back in my account.
Ticket is #2474538
Thank you please😢