Lost 2FA Access (#3315959)

What is the name of the domain?

steckerm.com

What is the issue you’re encountering

2FA Access on Google Authenticator broke down → no access to account

What steps have you taken to resolve the issue?

I tried the automatic ticket system (#3315959) but since I use the domain just for mail I cant:

Option 1: Create a file on your web server
Option 2: Add a Meta tag to your homepage

Is there an other possibility to get my account back?

Welcome to the Cloudflare Community. :logodrop:

I’m sorry that is is misfortune that brings you to us.

Normally, based on what you shared here, I would expect you would need to make a new account. However, your domain uses Cloudflare registrar, so you will likely have additional account recovery measures. You will need to continue working directly with Cloudflare support via your ticket. The Community will not be able to assist.

Once you have regained access, I recommend that you create some emergency one-time codes and store them somewhere safe where you won’t lose them. I like to keep mine in a password safe.

Thanks! The support reached out in an instant.

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