Loosing customers due to cloudflare captcha

Hi,

Have a question regarding captcha. Have the web site with up to 100 000 uniq visitors a day, sometimes more, and time to time getting report that they cannot access the site, due to cloudflare captcha. Looks like cloudflare have some limits in traffic and activate captcha if the amount of users is to high? Is it possible to remove captcha somehow?

Do you have any firewall rules in place? Whats your security level? Is WAF enabled, respectively are you on a paid plan? What do the firewall logs on Cloudflare say about these connections?

No, it is a free plan and all firewall settings etc is default.

What do the firewall logs on Cloudflare say about these connections? Can you post a few IP address of such users?

And post full page screenshots of these pages

However with 100,000 visitors there is a good chance some of them will come from IP addresses which have been flagged by Cloudflare. You might want to decrease your security level, however that will also allow more automated requests through.

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