Hi @pmjcreations, just noticed you’re also @hmwo and the comment on contacting Support.
BTW, if you open a ticket, they’ll assign it to me to review, we can do that here without a ticket if you like. I don’t see an issue with permissions nor access for the @hmwo account, but lmk if you’re still having login issues with that account.
Thank you, the video is really helpful. I deactivated and re-activated your other account but I’m guessing that is not the issue. This feels to me more like an issue with SSO where we will need to loop in Support. I’ll kick off that process and let you know a ticket number.
You may receive an deactivate/reactivate email from the Community and if you do can try to login and see if it works…my guess is it will not.
Hi @pmjcreations, @hmwo, did the @hmwo email receive the activation email? Let me know either way, if received you should be able to activate the account from that, if not received, let me know and I will attempt to manually re-activate.
Yes, I have received it, and the account is activated.
Would you mind confirming the activation status? Just confirm it, if somehow not activated, please DO NOT Activate at your end, instead tell me the account is not activated.