Login Is Telling me I am Using an Unrecognised IP

[airencon]

Login Authentication

You’re attempting to log into Cloudflare from an unrecognized IP Address. Please enter the Authentication Token that was sent to the email associated with this account.

I am using the only Desk Top and same IP address - I am not getting an Authentication Token - I cannot contact Support - as I have to log in to my Account - Which I cannot do as the Authentication Token hasn’t been received.

ROUND AND ROUND I GO

[erictung]

@cloonan might be able to check.

[cloonan]

@airencon

cannot do

Sorry for the issues @airencon. Can you email the details to support AT cloudflare DOT com? LMK when you’ve done that and I’ll add myself to the ticket.

[airencon]

@airencon

Login Authentication

You’re attempting to log into Cloudflare from an unrecognized IP Address. Please enter the Authentication Token that was sent to the email associated with this account.

I am using the only Desk Top and same IP address - I am not getting an Authentication Token - I cannot contact Support - as I have to log in to my Account - Which I cannot do as the Authentication Token hasn’t been received.

ROUND AND ROUND I GO

@erictung @cloonan - I have sent an email to Support - thank you and hopefully something can be sorted out.

[sdayman]

You should have received an automated response. Make sure you reply to say you still can’t log in and it will escalate to a human. Also, please post the ticket number here.