Login Is Telling me I am Using an Unrecognised IP

Login Authentication

You’re attempting to log into Cloudflare from an unrecognized IP Address. Please enter the Authentication Token that was sent to the email associated with this account.

I am using the only Desk Top and same IP address - I am not getting an Authentication Token - I cannot contact Support - as I have to log in to my Account - Which I cannot do as the Authentication Token hasn’t been received.


@cloonan might be able to check.

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Sorry for the issues @airencon. Can you email the details to support AT cloudflare DOT com? LMK when you’ve done that and I’ll add myself to the ticket.

@erictung @cloonan - I have sent an email to Support - thank you and hopefully something can be sorted out.

You should have received an automated response. Make sure you reply to say you still can’t log in and it will escalate to a human. Also, please post the ticket number here.

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