I too am in the same boat. Been down since Monday afternoon. I created a new account purchased business to open chat tickets and they have nothing new to report.
I even asked if I could re-add the website and DNS entries to not be 100% down.
Nothing, crickets.
Reminds me of the old rackspace exchange issue over 2.5 years ago. They strung us all along for almost 5-7 days before they admitted ransomware and all accounts were lost. (at least over time they did retrieve most old emails)
Not saying this is the case, but to hear nothing for 13+ hours and no new results doesn’t feel very promising.
you closed a ticket and I still have no websites, waf rules, DNS entries, client accounts
What steps have you taken to resolve the issue?
opened tickets and getting no help - my account can be logged into and my domain registration is restored, but no websites, no dns entries, no redirects, waf rules, or client accounts. Are we all supposed to add the sites back, update the cloudflare registrar dns servers to the new ones. What needs to happen next to get online?
Your are funny,
There is no other way to get someone on chat to update them with this without creating a ticket. I am sorry that chat opens a new ticket (may that should be updated), but that is the system in place, and I am paying to use it.
Take for example A. Silva - I spoke/chatted with yesterday and said they would update the ticket if anything changed. I got the same person today in chat and they were completely unaware of the updates/changes, even though they were supposed to reach out to me yesterday.
No one is coming back through the tickets to help, but bots are and closing them because it says it is resolved.
It may appear as I have access to all 23 domain registrations but if I try to manage them to move dns I get a 404.
How can this be marked as resolved with out going back through the tickets to confirm resolution?
I am not trying to be that guy (if I am I guess I am), but I first reported this after having to create a new account, buy a new domain, sign up and spend $250 to tell them something was wrong on Monday when I was kicked out of my account and could not login any longer.
The first response I got was what seemed like a deflection. - I was even told it might not even be a cloudflare issue
I have been down for almost 3 days now with no real answers, no real replies to any ticket.
I understand how the IT process works (in both big an small environments) and I thank you for having someone look into this for me, but when your entire business is down for almost 3 days and you have no more info to go on then in the first few hours, it is very frustrating to see the status marked RESOLVED.
Not one ticket was replied to for actual confirmation of resolution.
It is framed as a login issue, now marked as resolved, however it is a delete many businesses issue that is still active. Perhaps they just don’t care?
I can now log into my account (originally raised ticket #3324455 that has never been replied to), but only 10% of the data is restored there and I can’t manage a domain (just get a 404). So this is still a major issue.
Yep, I was told to open a new ticket, I did so under the wrong type and responded that the ticket could be closed due to this issue. Within minutes it was closed, but any of my existing tickets and the new one… silence.
I too cannot manage my domains under domain registration (404 error).
I also now see 5 of probably 60+ client accounts, but zero (0) websites, DNS entries, WAP or forwarding rules.
I would agree with the “ignored” statement.
I am moving well past 36 hours with no real answers or resolutions. Just crickets. my business is 100% down.
no pro will not help any more. I had pro and upgraded to business to chat with someone, with no difference. I still have unanswered tickets and still 100% down (for more than 36 hours) after the account deletion that they claim is resolved.
No solution yet, 61 hours since they deleted the account. They’ve not replied to my ticket, only status we have is at Cloudflare Status - Cloudflare Login Issues where they say it is resolved.
Are you following any of the support reps responses. I was told in ticket 3327363 to use my email account (that CF deleted) because they cannot share account info and I may be getting valid emails from CF regarding the situation.
THERE IS NO ACCOUNT, NO EMAIL, NO DOMAIN, NO WEBSITE, NO DNS. THERE IS NOTHING AS OF MONDAY!
CF controls it all and I do not exist and can not communicate with CF nor anyone else via email for that account.
Both accounts use the same credit card. and this was also done 2.5 years ago (during the rackspace ransomware attack) and after verifying the CC was the same on both accounts they did not have a problem with me using this account to communicate with CF until the issue was resolved.
This is so wrong in so many ways. Is there a higher tier of support reps with a little more knowledge that can be assigned to everyone’s tickets experiencing these issues?
Same thing here. Still 100% down, because they are my registrar too, and that cannot be modified either. I did get a generic automated response with no new details. In over 25 years in the business I have never seen this at the registrar level. I have always had 100% control on my domain/DNS