login 500 (Internal Server Error)

[seniorkyj]

What is the name of the domain?

‘https://instastoryview.co.kr/’

What is the error number?

500

What is the error message?

https://instastoryview.co.kr/login 500 (Internal Server Error)

What is the issue you’re encountering

currently we are call login API from cloudflare, but we got 500 error response from login API, I wanna know why this error occurred, because yesterday I didn’t get any error from login API. Please let me know this cause of this error and way to resolve this error. Thank you,

What steps have you taken to resolve the issue?

just read the official documents from cloudflare but couldn’t find the way to resolve.

What are the steps to reproduce the issue?

1. access to ‘https://instastoryview.co.kr/’
2. see the middle of web page, we got Cloudflare login, but it keeps loads. it never success, just return 500 error. so, the loader is running infinitely.

Screenshot of the error

[Lili84]

Hi,

Thank you for reaching out to us. You may have to refer to our documentation in order to troubleshoot this: Troubleshooting Cloudflare 5XX errors | Cloudflare Support docs

Upon further checking this, I can see that you were experiencing many origin issues between the 4th - 6th of September. You may want to reach out to your hosting provider to get more information about it.

Kindly,