No one is answering support emails
I need this solved. My ticket number is 01264804. I need an update please. I’ve done everything asked of me please review and unlock my account.
May I ask if you’ve followed the steps from below article? 
Also for 2FA:
Thank you for sharing your ticket number here with us. I’ve noted the team about your case. Kindly and patiently wait for a reply and solution
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
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