A customer has come to us with an issue. They need to update their DNS, which clearly is hosted at Cloudflare, but they seem to have no account information whatsoever. They have had a number of people over the years work on their site and have no idea who the account holder is. We have attempted the lost email notification several times. Whomever it is either doesn’t have that email address anymore or is ignoring the notices or ?
I still have access to the registrar account and can clearly run some queries and attempt to build a new zone file elsewhere - though surely something will get missed. Any other ideas?
Something tells me Cloudflare support won’t be helpful in this matter.