We have a bit of a difficult problem
We have a Cloudflare account with a substantial number of domains on it
Appreciate that we are rightly at the bottom of the pile for support because we only use a free account but we desperately need two factor authentication disabling following a phone failing and our stupid inability to find the back up code!
We put in a support request on Monday and this was initially answered quickly. After a few messages backwards and forwards, we supplied all the requested security check information.
We’ve not had any response for several days now and we are absolutely desperate to get into our account to make several key DNS changes. I presume it can’t take long for a support team member to disable 2fa once the correct security checks have been met.
If anyone from Cloudflare could help - the ticket id is 1442338
Thank you very much