Locked out from cloudflare with no access to DNS!

My old web developers hosted with cloudflare. I have built a new website and want to redirect my domain however I can’t get my DNS records as the agency are the ones that have access to cloudflare. They won’t respond to me! I dont know what to do!

Do you have access to the registrar where the domain name is registered?

If you so can change the nameservers there to point at those for a new Cloudflare account where you can add the domain, or use another DNS provider.

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