Load balancing not enabled for zone

we work on load balacing before and working well at few days its stop and not active ,
when i try to activate load balancing again it give me this message
load balancing not enabled for zone: validation failed (Code: 1002) .
waiting your reply

I recommend sending a support ticket: https://support.cloudflare.com/hc/en-us/requests/new (click ‘get more help)’.

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