Load balancer sending traffic to fallback pool when primary pool is healthy

I have a loadbalancer with a single primary pool with 1 origin and a fallback pool with 1 origin. At least once a week a user ends up on the fallback site. There is no indication he primary pool is unhealthy and there are no email alerts or statistics indicating anything went wrong. On the rare occasion the primary pool is unhealthy we do get expected behaviour. Is there anything I can do to fix this issue?

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This would require some investigation from the Cloudflare support side, is it possible to create a ticket with Cloudflare support and provide the ticket number here.

Ticket created, 2242974

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