Live support?

[yanivdll]

I’ve purchased a domain through cloudfler and then web hosting through Hostgator.I wanted to updated the DNS records on my cloudfler dashboard but couldn’t. I understand that there’s a potential 60 days lock on the domain, and the people at hostgator (live support) pointed me to Cloudflare’s support to help me with setting up new NS. But I don’t find a way to get such support. My question is whether there is a way to get live support. Thanks.

[fritex]

@yanivdll

My question is whether there is a way to get live support

Like chat support?
If so, then at least Business.

However, since:

@yanivdll

I’ve purchased a domain through cloudfler

@yanivdll

setting up new NS

Currently, Cloudflare Registrar only lets you use Cloudflare name servers.
I am afraid it’s not quite possible to change the domain nameservers for a domain registered at Cloudflare’s Registrar, as it states by the ToS:

How to change your Cloudflare owned domains name server

Hi @skrub, 6.1 in the Domain Registration Agreement states that you cannot change the nameservers: 6.1 Nameservers . Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS. Domain Registration Agreement | Cloudflare You’ll either need to use Cloudflare’s DNS and get a list of the required records from your h…

You can transfer out the domain to some other registrar, therefore then you will be able to change the nameservers for domain name and point it to your new CF account with the new set of Cloudflare nameservers.

However, I am afraid you’d have to wait some days before you can transfer out since the domain was recently registered (the default domain registry lock period).

@yanivdll

Hostgator

I am not familiar, however I’d lookup if I can configure Hostgator without changing nameservers and pointing to them

Meaning, regarding the setup you have, you can use Cloudflare DNS to configure the DNS records and point to the IP address of your Website hosting, therefore keep e-mail DNS records and other stuff at the DNS tab at Cloudflare dashboard working normally without changing nameservers to Hostgator → that way you’d lose Cloudflare (I think?)

@yanivdll

wanted to updated the DNS records on my cloudfler dashboard but couldn’t

You should be able to do this normally

[yanivdll]

Thanks for the thorough reply @fritex!

I still don’t have email configured, so I won’t have much to lose. Do you know how I can set my Cloudflare domain to point to my site on Hostgator (it should be similar to other hosts, I assume)? I already set the A record with the site IP.