Live Stream (or API) is in critical status!

I have CF Stream account and the system is in CRITICAL status. I’m now getting tons of API calls errors, can’t edit live streams, etc.

Most of the errors are like these:
Got invalid response: {

“result”: null,
“success”: false,
“errors”: [{
“code”: 10003,
“message”: “Not Found”
}],
“messages”: null
}

Guys somebody can help me ? Errors are on your side.

40% of my live streams affected!!!

If anyone from real CF support are in this forum, here is one of affected live stream ids:

d6bcbd79a4461156bbc95bf661de7c3d

Thank you in advance.

There is an incident with Streams

You should wait until after the incident has been resolved.

1 Like

Hello,

I have CF Stream account and the system is in CRITICAL status. I’m now getting tons of API calls errors, can’t edit live streams, etc.

Most of the errors are like these:
Got invalid response: {

“result”: null,
“success”: false,
“errors”: [{
“code”: 10003,
“message”: “Not Found”
}],
“messages”: null
}

Guys somebody can help me ? Errors are on your side.

40% of my live streams affected!!!

If anyone from real CF support are in this forum, here is one of affected live stream ids:

d6bcbd79a4461156bbc95bf661de7c3d

Thank you in advance.

We have problems with the following live_input_identifier

dc235adc6b34bc2ca7fe4ac40af4b919
2942d4da2a1e31d84f4a75856cba8a69
d6bcbd79a4461156bbc95bf661de7c3d
c514aa12dade34182ca8a0d564d98fbf
e4b8de54ac6be2e0cae67e58dac90628
89b020cbcc55ce852c1c20b424651f5f
ab7564163892b740759f7e7362c56479
d9360c93c8386645ab7062fbbc450c3c
dadc60e8bd1aa32798bbe85f8c4de783
943e10f65464daa7c79c2639e95c3622
540122363428c1f887f6ac9faa985dde
c6918a462aaf9856852db1c7acf94a0c
d5fe88e5685b8deb88d86ba0be20a870
6c6e2864390c446f1ae9b2d0ec95945a
00b32e9f87aa10768f39cbecb2d61acc
63771beaccec335a8bc2f6312979a6b4
2fa060ebf56a850be485c3bf0e5f38f1
76628b2bcbb53fbedee1fc1ddb82d719
3873582806c0cfc993384a080a5959c9
18ad4d9da4783736a31e01e1af95fddf
ca1af10a4444ca41bdf4ab5005b9ec02

All other live_input_identifier is ok now.

This issue should be resolved now, according to the previously linked status page.

1 Like

Unfortunately after the incident quoted is resolved we still got an issues managing live streams.

SOMEBODY HELP, TWO DAYS WITHOUT SERVICE!!!

Seem’s this issue is fixed for
76628b2bcbb53fbedee1fc1ddb82d719

20 other live_input_identifier have problem when trying to
GET Live input details
Update live input details
Delete live input

In that case, I recommend opening a support ticket at https://dash.cloudflare.com/?to=/:account/support about your issue.

Unfortunately it’s not possible as there is only forum support on Stream accounts, and we had very bad experience with cf support answering 2 month after original ticket was submitted. Seems like Cf is only good for dns/proxying but not for ideo streaming.

Send an email to [email protected] to get the ticket opened, and then send the ticket ID here so we can escalate it.

Ticket #2507068 has been created 13 hours ago. (no reply from CF yet :frowning: )
Thank you.

Hi folks, Brendan here, Product Manager for Stream.

We just rolled out a fix for the issue some have described. Previously, if you deleted the recording of a live stream, we had a bug that prevented the live stream from being accessed. This should be fixed now.

If you are still experiencing issues, please let us know in this forum thread or contact support.

3 Likes

Hello Brendan,

All is ok now.

Thank you.

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