Live chat doesn't work

I’ve just upgraded my account to utilise the live chat and everytime I complete the form and try to start a live chat I get an error message telling me there was a problem opening your chat. Please refresh your browser and if it persists then post in the community forum.

I show a ticket 3270044 from the chat. Chat appears to still be open. I will flag this for my colleague @micky

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Checking the ticket I can see you were able to open a chat successfully. Please let us know if this issue persists.

Yes it seems the chat only works in edge browser

Yes it seems the chat only works in edge browser

Hi there,

This is likely due to missing cookies, as functional cookies are a requirement to reach us via Chat:

Also, can you try with an Incognito tab? Might be a browser cache issue as well.

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