Legitimate Website Incorrectly Marked as Phishing

Subject: Urgent Assistance Needed - Legitimate Website Incorrectly Marked as Phishing

Hello Cloudflare Community,

I am reaching out to seek urgent assistance regarding an issue with our legitimate website, https://azulviagensbarra.com.br/. This site was flagged as phishing but isn’t.

What is the domain name?
https://azulviagensbarra.com.br/
Internal https://website-dln.pages.dev/

Unfortunately, our website has been erroneously marked as phishing, leading to its suspension. We have already submitted an appeal for review, but the site remains offline, causing us to lose valuable sales. The incident report details are as follows:

  • Incident Report 1: December 1, 2023, 1:44 AM
    • Type: Phishing
    • Abuse Report: 38d971e675ab9701
    • URL: https://*.azulviagensbarra.com.br//*
  • Incident Report 2: December 1, 2023, 1:43 AM
    • Type: Phishing
    • Abuse Report: 4b249f62b3dc093e
    • URL: http://*.azulviagensbarra.com.br//*

I understand the importance of security measures, but in this case, our site is a legitimate business, and this labeling is impacting our operations negatively.

I kindly request your prompt attention and assistance in resolving this matter as soon as possible. If there are any additional steps or information required from our end, please let us know, and we will promptly comply.

Thank you for your understanding and support.

Best regards,

Hi @matheus_opendigital,

In this case the Community is not able to assist you with your banned site.
You should have gotten the email from Cloudflare’s Trust and Security Team.

Please follow up on that email.

You should be able to use your site if you point your DNS records away from Cloudflare.

This is not recommended for security but, it may be a solution for the short term.

Thank you.

1 Like

I didn’t receive any email, I tried different ways to get in touch and almost 30 days have passed without a response. What can I do? I cannot contact the responsible team, and they do not respond to any contact attempts.

Hi @matheus_opendigital,

Please open a ‘General’ Abuse report here:

https://abuse.cloudflare.com/

Thank you.

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