What is the name of the domain?
What is the error message?
Sorry, IP address ********** has been banned
What is the issue you’re encountering
Hello - There are people within my organization that periodically getting blocked from accessing our website(“Sorry, IP address ********** has been banned.”). After some digging the IP addresses that are coming up in the error are Cloudflare in origin but the source user IP is unchanged and local. I tried setting up a rule to skip WAF components if the IP is US in origin but it hasn’t worked. Does an
What steps have you taken to resolve the issue?
I have added a WAF rule to skip checking on US based IP addresses. We currently have another rule in place to block attacks from China.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
Someone in my organization will periodically be banned from accessing the site. I am unsure if it applies outside the org as well, I would assume so.