Hello, I have been trying to publish a page designed in Canva for a few weeks now. Unfortunately, the site is still not working. The site displays a message saying that the site is on the Cloudflare network (although we have owned it for 2 years and have never heard of it before). The site is hosted by home.pl- according to them, the DNS propagates correctly and they see no errors. I have also contacted Canva’s technical support and they too say that everything is fine from their side. No one is able to say what is wrong and what we should do to make it work.
The only thing we finally got was this response from Canva which I quote below (which was presented to the domain provider).
Anyone perhaps have an idea here what is going on?
When I try to enter the website it displays this message:
Error 1001
Ray ID: 7b29e02e2d957278 •2023-04-04 13:25:09 UTC
DNS resolution error
What happened?
You’ve requested a page on a website that is on the [Cloudflare].
Cloudflare is currently unable to resolve your requested domain. There are two potential causes of this:
Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website’s information to be distributed to our global network.
Less likely: something is wrong with this site’s configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider’s DNS fails.