JS challenge problem loops for a long time on certain devices

JS challenge problem loops for a long time on certain devices

Sample User-Agent with the problem:
Mozilla/5.0 (Linux; Android 7.1.2; Redmi Note 5A) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Mobile Safari/537.36

Any suggestions ?

We were able to reproduce the problem,
Enable Network Throttling => Slow 3G(chrome) , Regular 2G (Firefox)
And the problem appears

Opened a ticket with support waiting their response

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Are you trying to access your Website or someone else’s?

May I suggest looking here:

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Hi @bzuCF,
We had a seemingly related incident yesterday:

Can you confirm this issue has been resolved for you too?

Yes, as I mentioned, the issue was caused by BitDefender. If you have BitDefender turn it off, do the hcaptcha, turn it on again, problem solved.

Still the issue is not resolved,
Adblock is not the case, Neither is BitDefender or any antivirus
The the loop is not infinite , sometimes it took more than 5 mins and works, other-times it keep looping.
Sample devices that has this issue:
Redmi Note 5A
Windows 7 Chrome has this issue, but IE doesn’t have this issue!!! on the same device !!

We were able to reproduce the problem,
Enable Network Throttling => Slow 3G(chrome) , Regular 2G (Firefox)
And the problem appears

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