Jira Configuration

Hello
We used “Jira” with a subdomain, it’s working fine for some time and crashed at other times, we got back to Jira support and they side that the issue from Cloudflare, any help on this issue, check their reply :

  • Jira’s DNS jira.****.com points to two IP addresses, which shouldn’t be a problem in typical cases and redundancy is a good thing, the problem is, they are not always available.

Non-authoritative answer:
Name: jira.***.com
Address: 188.114.96.7
Name: jira.
-**.com
Address: 188.114.97.7

We have seen that sometimes one of the IPs does not work and becomes unreachable. This prevents the users from accessing Jira, meanwhile you can confirm that the application is UP for you and you’re able to use it which confirms that this is a routing issue and not a service availability issue.

Regards