I am basically cooked, they still have my billing info and they want to ruin my life for no reason. Things happens in live, and this exactly what previously happened. A day ago, I’ve decided to move on from a project in which I was not enough payed and respected, but the team kicked me directly from cloudflare ad did not even gave me the ability to erase my payment info (which were utilized to make zerotrust free), from a panel. Are they able to change plan to make me pay or whatsoever? The team from which I’ve went out is
What steps have you taken to resolve the issue?
I’ve contacted them, Pleasingly saying them to remove it. Today I’ve got threats from them.
I assume them is Cloudflare Support? If so, can you share your ticket number? And also if so, sorry if they gave you a rude reply, that does not at all reflect their normal operating methods and I will investigate
I am still not sure exactly what help you are looking for? I cannot see any invoices in your cloudflare account.
Is that you have contacted Cloudflare Support on ticket 01347122?
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OK, from the above two statements I am guessing the reply was not from cloudflare? Correct?
Is this a correct conclusions? You signed up for a site and shared payment information with that site, decided to leave and cannot remove your payment details? And, that site uses cloudflare?
I will explain issue more accurately.
I were working at a project as a developer and DevOps.
One of the main scopes was to secure everything via cloudflare, and for a website we’ve used zerotrust.
zerotrust begs your billing info to use a free tier.
I’ve quit the project, but was unable to change the billing info (ex boss just changed the password for a organization in github in which were me and excluded my account from there).
I’ve contacted boss to do so, but he refused and I started to got a threats from he and new DevOps.
Right now, they technically can use this billing info to move on from free tier tto whatever more actually.
The issue mainly consists in two points:
I cannot erase my billing info from their cloudflare account
Cloudflare support is not answering me (that’s obviously, as my account is on free tier, not even sure how I was able to send ticket, if I’m not supposed to get any help from they)
Customers on every plan type can open Account, Billing and Registrar tickets. I see my colleague in Support has escalated your ticket to the Billing team to see how they can assist. In the meantime as it will take them a while to respond, you may want to contact your bank to see they can offer any suggestions on ways to block any potential charges.
Sorry for offtopic, that’s a minor related question.
I’ve tried to access the link which cloudflare provided to me for a ticket, but I cannot login into account on the support web page.
I’ve also tried to “reset the password” via that page, but did not got the email.
There are some issues with some customers unable to see tickets on their dash, the team is aware of that and working to fix. Prior to that fix, you can respond to the team via email.
Is that for the account you are using here? I do not see any bounced emails, nonetheless, I took the steps we take to stop that from happening as from time to time there are bounces I do not see that are corrected by taking the steps anyway. LMK if the steps I took result in you receiving the emails.
As I’ve noticed, cloudflare dashboard, community, and support tickets are using… different accounts but same at the same time? (I’ve had to register here before I was able to write anything on a community forum).
With ticket, I’ve got a email with link to a ticket support page, on which I’ve also tried to login with my cloudflare account, change password, but nothing.
But as you’ve said, prior fix I can just reply the email, which is awesome.
(BTW still cannot reset password here www.support.cloudflare.com)
Also, I’ve contacted the bank, but they said As I used card instead of bank account, I cannot just reject the payment (but I can get a refund in case that will happen).
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