I've purchased a package through bluehost but I have no account access linked on my account

Answer these questions to help the Community help you get started.

What is the domain name?
can’t upload, backtick issue

Have you searched for an answer?
Yes

Please share your search results url:
can’t upload, backtick issue

When you tested your domain using the , what were the results?
N/A

Describe the issue you are having:
Cannot link bluehost purchased package with my Wordpress APO, nor were any credentials sent to me. How can I adjust settings and/or caching on my purchased package?

What error message or number are you receiving?
N/A

What steps have you taken to resolve the issue?

  1. Logged the API key in my WP
  2. Created a ticket for Customer Service
  3. Posted in this forum

Was the site working with SSL prior to adding it to Cloudflare?
Yes

What are the steps to reproduce the error:

  1. Purchase a Cloudflare premium package through bluehost
  2. Download cloudflar APO plugin on wordpress
  3. Fail to log-in

Have you tried from another browser and/or incognito mode?
Yes. Irrelevant.

This is a service from your host and that may or may not include APO. I am afraid you need to contact your host to clarify that.

If it does not include APO, you need to add your domain manually and either purchase APO or go for a paid plan, which includes APO.

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