i need to emphasize that we did this several times and the error remains the same. Even though the reimbursement comes out, we need to upgrade the plan and Cloudflare does not upgrade.
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
Bad Customer Service. Never Choose Cloudflare Again.
We also encountered the same problem with you. It’s been a month since the problem arose, and every time we contact them, they say to be patient; they’re dealing with it. If you don’t send email to them, they’ll never reply to you.
The way such a big company is handling this is ridiculous