It was working, now it is not Error 1000 DNS points to prohibited IP

[sibbsuccess]

What is the name of the domain?

tonysibbald.com

What is the error number?

1000

What is the error message?

DNS points to prohibited IP

What is the issue you’re encountering

website will not come up

What steps have you taken to resolve the issue?

I have no idea what to do

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

just try to go to tonysibbald.com

Screenshot of the error

[albert]

Looks like a loop is occuring due to DNS records pointing to Cloudflare IPs. Could you please share your DNS records for the domain?

[sibbsuccess]

Hi, thanks for answering. Where do I get the DNS records? I bought my domain from Godaddy, built site on Groove, and they use cloudflare. thanks!

[albert]

Could you please link to the instructions given on how to use a custom domain with Groove?

[sibbsuccess]

also, i use active campaign for my mailing list, and they said I had to do a “authentication of your domain”. And I know that a nameserver was changed.
The emailing then worked, but maybe this is what messed up my site?
I know this probably sounds simple…I just find it confusing.

Here are the instructions to add a custom domain:
https://support.groovetech.io/hc/184446681/10003/how-to-add-a-custom-domain?category_id=2

thanks for any guidance
peace

[albert]

Thanks for that information.

You can only use one set of name servers for your domain. When you use the “full setup” in Groove, you hand over control of the domain and existing DNS records (such as those required for email security) will not work anymore.

Were you already using Cloudflare prior to setting up Groove?