What is the name of the domain?
www.tannergallery.com
What is the error number?
Urgent Assistance Needed to Regain Control of Website and Hosting Credentials
What steps have you taken to resolve the issue?
I need assistance
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Dear Cloudflare Support Team,
My name is Gary, and I am the owner of an online gallery experiencing significant site issues. Our previous IT and website maintenance provider, Smarter Solutions, LLC, has become unreachable. We have no backend access to our website or C-Panel credentials, which is severely impacting our sales and business operations.
We have engaged a new IT company to resolve these issues; however, without the necessary credentials, they are unable to proceed. It appears that Smarter Solutions, LLC may have closed permanently, and we are unable to contact the owner or anyone from the company.
I urgently need to regain control of my site and change all credentials to ensure that the previous IT company no longer has access. Can Cloudflare assist me in this process to rectify the situation as quickly as possible? The ongoing issues are causing substantial financial losses.
Here are my details:
Name: Gary