Issuing Certificate

ssl

#1

It has been over 4 days since the system has been issuing a certificate to my domain. I’ve had to keep CloudFlare paused ever since.

How long does this take to resolve?


#2

Usually less than a day. Sometimes two. But if Cloudflare is paused, I’m not sure it will continue with the SSL process. Is this the SSL at the top of the Crypto page?

It’s been a while since I’ve enabled one of these, so I don’t remember what happens while you’re waiting. Doesn’t it just run in http mode? Or does it throw in a self-signed SSL cert until then?

Either way, if it seems stuck:

  1. Turn it off, then turn it back on again to attempt to re-issue a certificate -or-
  2. Open a Support Ticket to see what’s going on.

#3

Usually it is around 24-48 hours, if it takes longer please contact Cloudflare Support at

https://support.cloudflare.com/requests/new

In several cases, it would take longer since either:

  1. Comodo having trouble issuing the certificates, or
  2. Your domain trigger a brand check.

#4

It’s been over 3 days. They asked me to just pause Cloudflare (and not remove the name servers), so the SSL ordering process can continue in the backend.

I am also unable to raise a ticket, because the support site asks me to login, and once I login, it takes me to the service overview dashboard. And when you click on Support again, it asks you to login again. Quite a vicious circle that. Some major issues!

Will try to turn it off and on, though I don’t know if that’s possible.


#5

If you ever get stuck in a login loop you can always send an email directly to support from your account email address. supportATcloudflareDOTcom


#6

maybe cloudflare could automate some checks, i.e. if ssl cert isn’t issued within 24hrs auto notify/submit ticket to cloudflare support ?


#7

Great suggestion. My certificate was perpetually in ‘Issuing’ mode, until I manually wrote to them.